from __future__ import print_function from typing import * # This is hacky code to analyze data on our support stream. The main # reusable bits are get_recent_messages and get_words. import zulip import re import collections def get_recent_messages(client, narrow, count=100): narrow = [word.split(':') for word in narrow.split()] req = { 'narrow': narrow, 'num_before': count, 'num_after': 0, 'anchor': 1000000000, 'apply_markdown': False } old_messages = client.do_api_query(req, zulip.API_VERSTRING + 'messages', method='GET') if 'messages' not in old_messages: return [] return old_messages['messages'] def get_words(content): regex = "[A-Z]{2,}(?![a-z])|[A-Z][a-z]+(?=[A-Z])|[\'\w\-]+" words = re.findall(regex, content, re.M) words = [w.lower() for w in words] # words = [w.rstrip('s') for w in words] return words def analyze_messages(msgs, word_count, email_count): for msg in msgs: if False: if ' ack' in msg['content']: name = msg['sender_full_name'].split()[0] print('ACK', name) m = re.search('ticket (Z....).*email: (\S+).*~~~(.*)', msg['content'], re.M | re.S) if m: ticket, email, req = m.groups() words = get_words(req) for word in words: word_count[word] += 1 email_count[email] += 1 if False: print() for k, v in msg.items(): print('%-20s: %s' % (k, v)) def generate_support_stats(): client = zulip.Client() narrow = 'stream:support' count = 2000 msgs = get_recent_messages(client, narrow, count) msgs_by_topic = collections.defaultdict(list) # type: Dict[str, List[Dict[str, Any]]] for msg in msgs: topic = msg['subject'] msgs_by_topic[topic].append(msg) word_count = collections.defaultdict(int) # type: Dict[str, int] email_count = collections.defaultdict(int) # type: Dict[str, int] if False: for topic in msgs_by_topic: msgs = msgs_by_topic[topic] analyze_messages(msgs, word_count, email_count) if True: words = [w for w in word_count.keys() if word_count[w] >= 10 and len(w) >= 5] words = sorted(words, key=lambda w: word_count[w], reverse=True) for word in words: print(word, word_count[word]) if False: emails = sorted(list(email_count.keys()), key=lambda w: email_count[w], reverse=True) for email in emails: print(email, email_count[email]) generate_support_stats()